HOW DO I ORDER ONLINE?
Welcome to Hype DC.com. To purchase a product on our site, simply click on the item you wish to buy, select the size required and click 'add to cart'. You can then go back and add additional items to your cart or click 'Buy Now'. Please note you will need your credit card, including the billing address to finalise your online shopping experience.

CAN I CHANGE/CANCEL MY ORDER?
Once your order has been processed and paid for, it's not possible for you to change or cancel it prior to dispatch. The order will be sent to you and then if required you can return it as per our Refund & Exchange policy.

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?
Unfortunately popular items do tend to sell out quickly online, so if you’ve seen something you must have, be sure to snap it up quickly. However, if the item you are after has been sold out, you can see if it is available in a store near you. Or you can give us your email address and we’ll let you know if it comes back in stock.

WHAT DO I DO IF I ABSOLUTELY HAVE TO TALK TO SOMEONE AT HYPE DC
If you have a problem that can only be solved by talking to us, you can call us on 0431 500 435 – but please don’t use this number for issues with Hype DC retail stores. This number is only for problems with the website and/or internet purchases.

HOW MUCH WILL SHIPPING BE AND PACKAGING COST?
We charge a flat rate of $10.00 for any purchase within Australia.

WHICH COUNTRIES DO YOU SHIP TO?
Currently we only ship within Australia.

WHICH POSTAGE COMPANY DO YOU USE?
All items will be posted by Registered Australia Post. You will need to sign on delivery, so please ensure you or someone else is at the address during the day to sign for the package.

WHAT HAPPENS IF I’M NOT HOME WHEN MY SHOES ARRIVE
If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.
We recommend sending to your work address if you have one, there’s probably someone there during the day, and you can show your new shoes off to all your workmates.

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?
Click to go to our Contact Us page which has all our details.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
We aim to get your goods to you within 5-7 working days. If your order has not arrived within the allotted time, please contact Austrailia Post, using the reference number emailed to you.

CAN I GET AN EXCHANGE AND/OR REFUND?
If you are not satisfied with your online purchase, simply email for a RETURN AUTHORISATION.
Make sure the item or items are in their unworn and in original condition in the box within 14 days of receipt.
We will issue you with a full refund back on the credit card that you used to make the purchase, or exchange the item for a different size/colour if preferred.
Note: All returns must be pre-arranged by emailing adam@hypedc.com.

CAN I EXCHANGE MY PURCHASE IN A HYPE DC STORE?
Sure – if you are near one of our stores you can come in and exchange them - just make sure they are unworn and in original condition in the box and be within 14 days of receipt.

WHAT DO I DO IF MY PURCHASE IS FAULTY?
If your purchase is faulty you can either return it to your nearest store, or arrange to return them via Post by emailing adam@hypedc.com. Either way, you can get a full refund or exchange.

WHAT CARDS DO YOU ACCEPT?
We accept payment via VISA or MasterCard.
Your card will be debited at the time of order.
Please note the transaction will appear on your statement as Hype DC Pty Ltd.

CAN I USE A GIFT VOUCHER ONLINE?
At this time Hype DC gift cards cannot be used on line as payment.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?
Your security while shopping online with Hype DC is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

DO PRICES INCLUDE GST?
Of course - all prices are displayed in Australian Dollars, including GST.