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Hype DC - Short run, limited edition shoes. Hype DC - Short run, limited edition shoes.

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Frequently Asked Questions

General

Unisex sizing follows the Men’s size curve. Sizing will vary between each brand; as we understand sizing can be quite tricky, we would recommend using the size selector which is located on each product page. Select a size and you can toggle between Men’s/Women’s/UK/EU/CM to find your size conversion. Please note, the relevant manufactured size will be displayed upon checkout. If you have any trouble selecting your size, please use our CONTACT PAGE and our team will assist.

"Complete" means that your order has been dispatched. Please check your email for tracking details to follow the delivery status of your order. If you did not receive tracking details via email please use our CONTACT PAGE and a customer service team member will help you track your order.

We pride ourselves on processing orders quickly. As such, if you need to amend your delivery address we would recommend contacting us via the CONTACT PAGE as soon as possible and a Customer Care team member will help you where possible. PLEASE NOTE : We do not guarantee order changes can be made in time before dispatch. Please take care when entering your shipping information.

To apply a code, please click through to "View Cart", there is a "Promo Code" option underneath "Subtotal".
Once you click the Promo Code option, a field to enter your code will appear - from here, enter your code and click apply.

If you believe any purchased items may have manufacturing faults please use our CONTACT PAGE and a customer service team member will help you through the returns process. You will be asked to provide photographs that clearly display the fault. Please do not send faulty product back without contacting us.
You also have the option to visit any Hype DC store where the store manager will assess the alleged fault. If the fault cannot be determined on the spot it will be sent to the appropriate supplier for inspection. Go you our STORE LOCATION page to find your closest Hype DC store.

We endeavour to protect our customers from any risk of fraudulent activity. As such, all online orders are automatically screened through a Security System. At times orders may be pushed through, however our team may be in touch with you to request further information. If you don’t respond to the email within a week of sending, your order will be cancelled and refunded. Please be sure to keep an eye out on our inbox for any correspondence. If you are uncomfortable with this request, we unfortunately will have to cancel and refund your order.

Your tracking details will only update once it has been received by Australia Post. Please allow up to 24 hours for your tracking details to become available.

We can only cancel orders if they have not begun processing. Please note, we pride ourselves on processing orders quickly as such, we can't guarantee that will be able to fulfil your request.

Payment

We accept payment via VISA, MasterCard, PayPal and Afterpay.
Your account will be debited at the time of order.
Please note the transaction will appear on your statement as Hype DC Pty Ltd.

Your security while shopping online with Hype DC is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

All prices are displayed in Australian Dollars, including GST.

Unfortunately not - Gift Vouchers are currently only redeemable in-store.

Yes, we accept Paypal as payment just add items to your basket, then select checkout in the usual way and follow the on screen instructions then select PayPal as the payment method. Follow the onscreen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order. Once you have done this you need to click on the orange 'Pay now' button to return to Hype DC. PayPal will then charge you for the order total amount and pay this amount to Hype DC. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a thank you page showing your order number and items ordered. You will then receive 2 emails, 1 from PayPal to confirm your payment which you will get straight away and 1 from Hype DC to confirm your order. The Hype DC email will get to you as soon as your payment clears which is usually a couple of days. If you are redirected to an error page then it is likely that an error prevented the creation of the order at Hype DC.

Limited Releases

All information can be found on Hype DC News close to the release date! Be sure to keep a keen eye out on our Social Pages for any updates.

Limited releases are typically one pair per customer only. Be sure to read the release post on Hype DC News for the full details.

Express checkout is a simplified version of our checkout which has been specifically made to speed up the process to ensure that customers are able to complete their purchase faster. Express Checkout is available within the first hour of product launch. Please note, Click and Collect, Same Day Delivery and Afterpay are not available in Express Checkout.

Depending on your Spam Filters, it is possible that your confirmation email has been forwarded to your Junk Folder - we would recommend double checking your Junk Folder. Make sure to add Hype DC to your VIP list to ensure you don't miss out on any crucial information!

Please bear in mind, there will be a delay in order confirmation emails so be sure to keep an eye out on your inbox.

Your order may have been "pre-authorised" for your purchase. A "pre-authorisation" payment is done before completing an order to ensure funds are available, no money is actually taken from your account however in some circumstances this authorisation may show on a bank statement. If inventory sells out before you complete an order (as is common with these limited releases), our payment gateway will automatically void these "pre-authorised" payments, however, depending on how quickly your banking institution can process the void, it can take up to 10 working days for this authorisation to disappear from a bank statement. If you have any concerns, please contact us at [email protected].

Unfortunately, we rarely receive restocks of limited releases.

Shipping

All orders should arrive within 1-2 business days from the date of dispatch, not the date the order is placed:

Please note, delivery times can vary depending on your suburb and where your product is dispatched from and delays may be expected during Public Holidays or busy sale periods.

+ Delivery Free express shipping is applicable for orders over AU$130.00 within Australia only.

+ Orders under AU$130.00 will incur a flat rate fee of AU$10.00 within Australia.

Orders shipped within Australia will be sent via Startrack - please note, a signature upon delivery is required.
International delivery is temporarily unavailable.

We currently only ship to P.O Boxes and Parcel Lockers within Australia.

If you are not available when Startrack attempt delivery of your parcel then a collection card will be left by the delivery driver. There will be details on the Startrack card so you can locate your local Post Office or organise a re-delivery.

If you are having trouble locating your parcel please contact [email protected]

Our online store accesses stock from multiple warehouses which may result in separate deliveries. Rest assured, in the case that your full order is dispatched from more than one warehouse, you will, of course, receive corresponding tracking numbers! Please note, delivery times may vary depending on where your product has been shipped from.

Safe Drop is an option that Australia Post offers customers to have their parcel dropped off at a location of their choosing - similar to an 'authority to leave'.
Whilst we require a signature for all deliveries, customers are able to request a safe drop directly through Australia Post's MyPost app.
It is important to note, if a safedrop is requested, Hype DC is not liable for any missing or damaged items.

Click to go to our Contact Us page which has all our details.

Returns

To be eligible for a return, all online and in-store purchases must be returned within 30 days from the date of purchase.

Any product being returned for change of mind (whether an in-store or online purchase) must be:

  • In its original condition
  • Unworn, unmarked and unwashed
  • In the original packaging or box
  • Not defective as a result of misuse
  • Tags still attached

    • We recommend and encourage customers to try products on carpet to ensure that dirt is not collected on the sole.

    Please note that PayPal orders cannot be refunded in-store. As PayPal is a heavily encrypted, secure payment method, our store systems are unable to process PayPal refunds. If you wish to return a PayPal order, please initiate an online return.

    Please note, we are currently unable to process exchanges at our warehouse for online orders. Any returns for an exchange will be refunded.

    For purchases made in-store, you have 30 days from the date on the receipt to return your purchase for an exchange or refund.

    In-store purchases cannot be returned to the online store.

    Please note: Gift Cards are not refundable.

    HypeDC.com returns must be received at our warehouse within 30 days from the date of purchase. Returns for a refund or exchange can be completed in-store or via the post.

    Different Terms and Conditions apply for orders made through Afterpay and PayPal. For full Afterpay terms, please click here.
    In-store purchases cannot be returned to the online store.

    Unfortunately, we will not be processing exchanges at our online warehouse. Any returns for an exchange will be refunded.

    To return your order Online:

    Easy returns via our Online Returns Portal HERE

    For all returns and/or exchanges In-store:

    - You can visit your nearest Hype DC store for a refund/exchange

    - Products must be unworn, in the condition that you received them and in the original box and/or packaging which must be unmarked and also in its original condition

    - Please note that PayPal refunds are not available in store

    - Please note: Gift Cards are not refundable.

    This is entirely dependant on your payment type. If you have paid with Credit Card or Afterpay, you are welcome to visit your nearest Hype DC store for a refund or exchange!

    Different Terms and Conditions apply for PayPal.

    Please note, PayPal orders cannot be returned in-store. To organise your return, start HERE

    HypeDC.com returns must be received at our warehouse within 30 days from the date of purchase.

    Please make sure the item(s) is/are in their original condition, with all tags attached, as we cannot accept any returns with damaged items.

    We will only cover the cost of return postage if we have shipped you the wrong items or if any items are faulty. We will not cover the cost of return orders due to change of mind.

    Due to an issue with our Warehouse Partner, there are ongoing delays with the processing of returns. We are working on a resolution as a matter of urgency and will process returns once resolved.
    Once processed you will receive refund confirmation via email. Please allow up to 5 - 10 business days for your funds to clear. If you still have not received your refund 10 business days after the refund confirmation email, please check for pending funds through your bank before contacting us.

    Please be sure to keep a copy of your Return Tracking details as we are not liable for returns that are lost in transit.

    Depending on your location it may take a week or so for your order to return to us. If possible, please send us tracking for your returned order so we can follow the transit of your items. Our team will contact you as soon as your refund is processed.

    Your rights under the Australian Consumer law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Returns due to a faulty product will be accepted by Hype DC within a reasonable time after purchase, after which we will make a full assessment of the product. We will judge all returns of faulty products on a case by case basis. To obtain compensation for a major failure in our goods (in addition to replacement or refund), you will need to provide documentary evidence of the loss or damage suffered and documentary evidence that such a loss or damage was a reasonably foreseeable consequence of a failure by Hype DC to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports (i.e from your doctor), depending on the loss or damage.

    IN-STORE PURCHASES

    For an in-store purchase you believe is faulty, this can be assessed in any Hype DC retail store. Please ensure you have your proof of purchase with you. In the majority of instances the assessment process is prompt, however in rare cases it may take up to 10 working days (If we are unable to determine the fault internally the product may need to be sent to supplier for further assessment).

    ONLINE PURCHASES

    Any Footwear item(s) you believe to be faulty, please email photos and specific details of the fault to [email protected] where it will be assessed.

    1 Hour Click and Collect

    Place a Click & Collect order during store opening hours and you will receive your collection email within 1 hour! Click here for more information.

    Add the product(s) to your cart and follow through to the checkout! Once you enter your details, there will be a field where you can select to "Click and Collect" - simply enter your postcode and our system will locate any store in your vicinity that has the stock available for your Click and Collect order.

    Unfortunately, this means that your local Hype DC store does not of your size available. Never fear though, you can still opt to have it shipped directly to your nominated delivery address!

    You will receive an email from us as soon as our in-store team are ready for you to collect your order.

    When heading in-store, please have your Hype DC Invoice (attached in your Order Confirmation email) and present the team with valid identification.

    Of course! Please note, they must provide your Hype DC invoice alongside proof of identification of both the collector and the original customer.

    It is best practice to pick up your order as soon as it is available however, we understand life gets busy! In extreme circumstances, you will have up to 21 days to pick you order up from your selected store.