AN IMPORTANT UPDATE ON OUR ADELAIDE STORES

With South Australia entering lockdown, our Adelaide stores will be closing temporarily, effective from Wednesday 11:59 pm 18/11/2020.

Please know that while our physical doors are closed, our online store is still open! We’ll miss seeing you in-store but are excited for you to join us online.

Our Operations team are adjusting accordingly, following directives from the South Australian Government and our courier partners. We’ve made necessary adjustments to our processes so our teams can operate safely while fulfilling your orders.

For further updates, please see the information provided by the South Australian Government here.

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Hygiene and social distancing measures

To help make them safer, we’ve introduced several measures to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

1. Introduce a limit to the number of customers in store at any given time.

Our stores will have signage displayed with the max capacity allowed in store at any one time.

If the store has reached capacity, the number of customers will be managed using a one in, one out policy.

To help make them safer, we’ve introduced several measures to help us maintain an appropriate distance from each other while in our stores. We will review and adapt these in-store measures as the environment evolves.

2. Maintain 1.5 metres apart from each other where possible

Social distancing tape will be placed around our floors and seating areas. These can be found throughout the store as reminders, as well as areas where you may be required to queue.

3. Use EFTPOS/payWave/Tap n Go services available

We strongly encourage you to use your card or phone to tap and pay instead of cash, whenever possible.

4. Use sanitisation station upon entering the store

A team member will be at the entry door to offer hand sanitiser which you’ll be required to use before entering the store.

5. Regular cleaning routines throughout the entire store

We apply the highest standard of cleanliness and hygiene across our stores. We have increased the routine cleaning of frequently touched hard surfaces.

6. Remove and put on your own footwear

Our team will still be available to assist you with any sizing questions you may have; however, they will maintain 1.5 metre distance to comply with social distancing! We will also have disposable try on socks and gloves available.

7. Training for team members on social distancing and additional hygiene measures

All our team members will be required to complete a training course before coming back to work.

Our customer experience team is also available & you can contact them here should you have any questions or concerns.

Thank you for playing your part in helping us practise social distancing! We appreciate your continued support as we work through this together.

Team Hype DC