General

Unisex sizing follows the Men’s size curve. Sizing will vary between each brand; as we understand sizing can be quite tricky, we would recommend using the size selector which is located on each product page. Select a size and you can toggle between Men’s/Women’s/UK/EU/CM to find your size conversion. Please note, the relevant manufactured size will be displayed upon checkout. If you have any trouble selecting your size, please use our CONTACT PAGE and our team will assist.
"Complete" means that your order has been dispatched. Please check your email for tracking details to follow the delivery status of your order. If you did not receive tracking details via email please use our CONTACT PAGE and a customer service team member will help you track your order.
We pride ourselves on processing orders quickly. As such, if you need to amend your delivery address we would recommend contacting us via the CONTACT PAGE as soon as possible and a Customer Care team member will help you where possible. PLEASE NOTE : We do not guarantee order changes can be made in time before dispatch. Please take care when entering your shipping information.
Unfortunately, we currently don't offer a Click and Collect service. All online orders will be posted to your specified delivery address from our warehouse.
If you believe any purchased items may have manufacturing faults please use our CONTACT PAGE and a customer service team member will help you through the returns process. You will be asked to provide photographs that clearly display the fault. Please do not send faulty product back without contacting us.
You also have the option to visit any Hype DC store where the store manager will assess the alleged fault. If the fault cannot be determined on the spot it will be sent to the appropriate supplier for inspection. Go you our STORE LOCATION page to find your closest Hype DC store.
We endeavour to protect our customers from any risk of fraudulent activity. As such, all online orders are automatically screened through a Security System. At times orders may be pushed through, however our team may be in touch with you to request further information. If you don’t respond to the email within a week of sending, your order will be cancelled and refunded. Please be sure to keep an eye out on our inbox for any correspondence. If you are uncomfortable with this request, we unfortunately will have to cancel and refund your order.
Your tracking details will only update once it has been received by Australia Post. Please allow up to 24 hours for your tracking details to become available.
We can only cancel orders if they have not begun processing. Please note, we pride ourselves on processing orders quickly as such, we can't guarantee that will be able to fulfil your request.

Payment

We accept payment via VISA, MasterCard, PayPal and Afterpay.
Your account will be debited at the time of order.
Please note the transaction will appear on your statement as Hype DC Pty Ltd.
Your security while shopping online with Hype DC is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.
All prices are displayed in Australian Dollars, including GST.
Yes, we accept Paypal as payment just add items to your basket, then select checkout in the usual way and follow the on screen instructions then select PayPal as the payment method. Follow the onscreen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order. Once you have done this you need to click on the orange 'Pay now' button to return to Hype DC. PayPal will then charge you for the order total amount and pay this amount to Hype DC. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a thank you page showing your order number and items ordered. You will then receive 2 emails, 1 from PayPal to confirm your payment which you will get straight away and 1 from Hype DC to confirm your order. The Hype DC email will get to you as soon as your payment clears which is usually a couple of days. If you are redirected to an error page then it is likely that an error prevented the creation of the order at Hype DC.

Limited Releases

All information can be found on Hype DC News close to the release date! Be sure to keep a keen eye out on our Social Pages for any updates.

Limited releases are typically one pair per customer only. Be sure to read the release post on Hype DC News for the full details.

Depending on your Spam Filters, it is possbile that your confirmation email has been forwarded to your Junk Folder - we would recommend double checking your Junk Folder. Make sure to add Hype DC to your VIP list to ensure you don't miss out on any crucial information!

Please bear in mind, there will be a delay in order confirmation emails so be sure to keep an eye out on your inbox.

Your order may have been "pre-authorised" for your purchase. A "pre-authorisation" payment is done before completing an order to ensure funds are available, no money is actually taken from your account however in some circumstances this authorisation may show on a bank statement. If inventory sells out before you complete an order (as is common with these limited releases), our payment gateway will automatically void these "pre-authorised" payments, however, depending on how quickly your banking institution can process the void, it can take up to 10 working days for this authorisation to disappear from a bank statement. If you have any concerns, please contact us at info@hypedc.com.
Unfortunately, we rarely receive restocks of limited releases.

Shipping

We access stock directly from our online warehouse as well as external stock rooms; this may delay dispatch by 2-3 days.

Please find the following delivery estimates from the date of dispatch, not the date the order is placed:

NSW & ACT: 2 Business Days
QLD & SA: 3-4 Business Days
VIC: 4 Business Days
WA, NT & TAS : 5-6 Business Days

Please note, delivery times can vary depending on your suburb.

Free shipping is applicable for orders over AU$100.00 within Australia only.

Orders under AU$100.00 will incur a flat rate fee of AU$6.00 within Australia.

If your order is shipped outside of Australia, you may incur customs and import duties once your order arrives in your country. Any customs or import duties must be paid by the customer. Hype DC will not pay customs charges or import duties on behalf of the customer.
We are unable to advise customers on customs and duties costs - we strongly recommend contacting your local customs office to inform yourself of any charges for importing goods into your country.
If you refuse to pay customs or import duties for your items you are liable for the return of the item/s. Postal charges, return shipment costs, customs charges and handling fees will be deductible from your refund.
Orders shipped within Australia will be sent via Australia Post. International orders are dispatched with TNT. Please note, a signature upon delivery for both International and Domestic orders is required.
We currently only ship to P.O Boxes and Parcel Lockers within Australia.

Australia Post (Australia)

If you are not available when Australia Post attempt delivery of your parcel then an Australia Post card will be left by the delivery driver. There will be details on the Australia Post card so you can locate your local Post Office or organise a re-delivery.

TNT (International)

We use TNT for international deliveries however, it may then be forwarded onto the local courier upon arriving in the destination country. We would recommend keeping an eye out on your tracking details for any further guidance.

If you are having trouble locating your parcel please contact info@hypedc.com

If you have ordered multiple items, our team will try their best to pack them in a single satchel. However, if they don’t fit in one satchel, the items will be packaged separately - this will be clearly displayed in your tracking details. While in transit, the items may become separated, which can cause different delivery times. Please be sure to view your tracking to view keep an eye on your delivery status.
Click to go to our Contact Us page which has all our details.

Returns

To be eligible for a return, all online and in-store purchases must be returned within 30 days from the date of purchase.

Any product being returned for change of mind (whether an in-store or online purchase) must be:
  • In its original condition
  • Unworn, unmarked and unwashed
  • In the original packaging or box
  • Not defective as a result of misuse
  • Tags still attached

  • We recommend and encourage customers to try products on carpet to ensure that dirt is not collected on the sole.

    Please note, we are currently unable to process exchanges at our warehouse for online orders. Any returns for an exchange will be refunded.

    For purchases made in-store, you have 30 days from the date on the receipt to return your purchase for an exchange or refund.

    In-store purchases cannot be returned to the online store.

    HypeDC.com returns must be received at our warehouse within 30 days from the date of purchase. Returns for a refund or exchange can be completed in-store or via the post.

    Different Terms and Conditions apply for orders made through Afterpay and PayPal.
    In-store purchases cannot be returned to the online store.

    Unfortunately, we will not be processing exchanges at our online warehouse. Any returns for an exchange will be refunded.

    To post your order back to our warehouse, please complete your Returns Form accordingly and post your item back to the following address:

    Hype DC Returns
    Sydney Corporate Park
    Building 5, 190 Bourke Rd
    Alexandria, NSW 2015

    Please make sure the item(s) is/are in their original condition, with all tags attached and use a suitable satchel or carton to send them in, as we cannot accept any returns with damaged items

    This is entirely dependant on your payment type. If you have paid with Credit Card, you are welcome to visit your nearest Hype DC store for a refund or exchange.

    Different Terms and Conditions apply for PayPal and Afterpay purchases.

    HypeDC.com returns must be received at our warehouse within 30 days from the date of purchase.

    Returns for a Refund

    Returns for a refund must be posted back to our warehouse. Afterpay and PayPal refunds cannot be processed in-store.

    Returns for an Exchange

    Unfortunately, we will not be processing exchanges at our online warehouse. Any returns for an exchange will be refunded.
    If you require a size exchange, you are more than welcome to visit your nearest Hype DC store. However, it is important to note, our in-store staff will only be able to process an exchange for an item of equal amount.

    To post your order back to our warehouse:
    Please complete your Returns Form (located on the back of your invoice) accordingly and post your item back to the following address:

    Hype DC Returns
    Sydney Corporate Park
    Building 5, 190 Bourke Rd
    Alexandria, NSW 2015

    Please make sure the item(s) is/are in their original condition, with all tags attached and use a suitable satchel or carton to send them in, as we cannot accept any returns with damaged items.

    We will only cover the cost of return postage if we have shipped you the wrong items or if any items are faulty. We will not cover the cost for return orders due to change of mind. If you would like to return your order for any reason please use our CONTACT PAGE and a customer service team member will advise you on the returns process. To make the process faster please, make sure to include your full name and order number.
    Once your order is received back at our warehouse a refund will be processed within 24 hours. Once processed you will receive refund confirmation via email. Please allow up to 5 - 10 business days for your funds to clear. If you still have not received your refund 10 business days after the refund confirmation email, please check for pending funds through your bank before contacting us.
    Depending on your location it may take a week or so for your order to return to us. If possible, please send us tracking for your returned order so we can follow the transit of your items. Our team will contact you as soon as your returned order is received and an exchange or refund is processed.
    Your rights under the Australian Consumer law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Returns due to a faulty product will be accepted by Hype DC within a reasonable time after purchase, after which we will make a full assessment of the product. We will judge all returns of faulty products on a case by case basis. To obtain compensation for a major failure in our goods (in addition to replacement or refund), you will need to provide documentary evidence of the loss or damage suffered and documentary evidence that such a loss or damage was a reasonably foreseeable consequence of a failure by Hype DC to comply with a consumer guarantee under the Australian Consumer Law. Such evidence may include photographs, statutory declarations, receipts or reports (i.e from your doctor), depending on the loss or damage.

    IN-STORE PURCHASES

    For an in-store purchase you believe is faulty, this can be assessed in any Hype DC retail store. Please ensure you have your proof of purchase with you. In the majority of instances the assessment process is prompt, however in rare cases it may take up to 10 working days (If we are unable to determine the fault internally the product may need to be sent to supplier for further assessment).

    ONLINE PURCHASES

    Any Footwear item(s) you believe to be faulty, please email photos and specific details of the fault to info@hypedc.com where it will be assessed.