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Hype at Home

NOW SERVING PEOPLE AT HOME

Introducing Hype at Home, a virtual customer service tool designed to answer all online product enquiries in real-time.

Hype at Home connects you with a Hype DC Product Expert live from one of our Hype DC stores across Australia.

Hype DC Product Experts are passionate about product and are ready to answer online enquiries (via text, chat and video calls – whatever you prefer!), providing you with informed product advice.

Speak with a Hype DC Product Expert from the comfort of your home or from wherever you are!

How Does it Work?

1. Start a Live Chat with a Product Expert

You can live chat with one of our Product Experts on any Product Page. Simply click on the chat bubble shown at the bottom right-hand corner of the Product page.

2. Tell Us About Your Style, & Your Needs

Our Product Experts will find the right style for you, provide advice on a perfect gift, assist you in finding the right fit, and explain the history behind the Brands and key silhouettes we offer.

3. Receive and In-Store Experience, Online

Our Product Experts will give you the in-store shopping experience through Live-Chat, sending you photos of styles, providing links to similar products that suit your needs, or via a Phone Chat.

You even have the option to start a video chat and interact with our Product Expert, face to face.

4. Complete Your Online Order, or Click & Collect at Your Nearest Store

Choose how you want to complete your order with:
+ Free Click & Collect
+ Free Express Shipping on Orders $130+
+ Pay with either Afterpay, Paypal or Credit Card

Frequently Asked Questions

It’s like we are in the store right with you. Ask us anything or show us your current regimen. We’re very excited to chat with you.
None at all. We are more than happy to simply chat and share our knowledge
We use Hype at Home to provide you access to real-time support from our retail team. Our team is working as quickly as possible, but the chat bubble may disappear if there are no available Experts at the moment

Please try again later or send us a message via our Customer Experience Portal - we’ll be in touch as soon as we can.

Please note: that if you do not enable cookies for Hype at Home will not appear.
Yes! You will be connected with a retail team member at your local store
Yes, however we will never add products to your Shopping Cart. We will happily send you a link to the relevant product page.
This will be a permanent fixture on hypedc.com and will continue to be used by our retail teams after all restrictions are lifted.
Just yourself. Although we would also love to see any styles or looks you’re trying wanting to achieve..