icon-search

Hype DC - Short run, limited edition shoes. Hype DC - Short run, limited edition shoes.

NZ
Your Location
AU Australia NZ New Zealand

Frequently Asked Questions

General

Unisex sizing follows the Men’s size curve. Sizing will vary between each brand; as we understand sizing can be quite tricky, we would recommend using the size selector which is located on each product page. Select a size and you can toggle between Men’s/Women’s/UK/EU/CM to find your size conversion. Please note, the relevant manufactured size will be displayed upon checkout. If you have any trouble selecting your size, please use our CONTACT PAGE and our team will assist.

"Complete" means that your order has been dispatched. Please check your email for tracking details to follow the delivery status of your order. If you did not receive tracking details via email please use our CONTACT PAGE and a customer service team member will help you track your order.

We pride ourselves on processing orders quickly. As such, if you need to amend your delivery address we would recommend contacting us via the CONTACT PAGE as soon as possible and a Customer Care team member will help you where possible. PLEASE NOTE : We do not guarantee order changes can be made in time before dispatch. Please take care when entering your shipping information.

To apply a code, please click through to "View Cart", there is a "Promo Code" option underneath "Subtotal".
Once you click the Promo Code option, a field to enter your code will appear - from here, enter your code and click apply.

If you believe any purchased items may have manufacturing faults please use our CONTACT PAGE and a customer service team member will help you through the returns process. You will be asked to provide photographs that clearly display the fault. Please do not send faulty product back without contacting us.
You also have the option to visit any Hype DC store where the store manager will assess the alleged fault. If the fault cannot be determined on the spot it will be sent to the appropriate supplier for inspection. Go you our STORE LOCATION page to find your closest Hype DC store.

We endeavour to protect our customers from any risk of fraudulent activity. As such, all online orders are automatically screened through a Security System. At times orders may be pushed through, however our team may be in touch with you to request further information. If you don’t respond to the email within a week of sending, your order will be cancelled and refunded. Please be sure to keep an eye out on our inbox for any correspondence. If you are uncomfortable with this request, we unfortunately will have to cancel and refund your order.

Your tracking details will only update once it has been received by New Zealand Post. Please allow up to 24 hours for your tracking details to become available.

We can only cancel orders if they have not begun processing. Please note, we pride ourselves on processing orders quickly as such, we can't guarantee that will be able to fulfill your request.

Payment

We accept payment via VISA, MasterCard, PayPal and Afterpay.
Your account will be debited at the time of order.
Please note the transaction will appear on your statement as Hype DC Pty Ltd.

Your security while shopping online with Hype DC is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

All prices are displayed in New Zealand Dollars, including GST.

Unfortunately not - Gift Vouchers are currently only redeemable in-store.

Yes, we accept Paypal as payment just add items to your basket, then select checkout in the usual way and follow the on screen instructions then select PayPal as the payment method. Follow the onscreen instructions and you will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order. Once you have done this you need to click on the orange 'Pay now' button to return to Hype DC. PayPal will then charge you for the order total amount and pay this amount to Hype DC. You will not be charged an administration fee for using this service. If the order is successfully created you will be redirected to a thank you page showing your order number and items ordered. You will then receive 2 emails, 1 from PayPal to confirm your payment which you will get straight away and 1 from Hype DC to confirm your order. The Hype DC email will get to you as soon as your payment clears which is usually a couple of days. If you are redirected to an error page then it is likely that an error prevented the creation of the order at Hype DC.

Shipping

All orders should arrive within 1-2 business days from the date of dispatch, not the date the order is placed:

Please be aware that some items are dispatched from our Australian Distribution Centre. These items will take from 5-7 Days to be delivered from the date of dispatch

Please note, delivery times can vary depending on your suburb and where your product is dispatched from and delays may be expected during Public Holidays or busy sale periods.

+ Delivery Free express shipping is applicable for orders over NZ$150.00 within New Zealand only.

+ Orders under NZ$150.00 will incur a flat rate fee of NZ$10.00 within New Zealand.

Orders shipped within New Zealand will be sent via New Zealand Post - please note, a signature upon delivery is required.

We currently only ship to P.O Boxes and Parcel Lockers within New Zealand.

If you are not available when New Zealand Post attempt delivery of your parcel then a collection card will be left by the delivery driver. There will be details on the New Zealand Post card so you can locate your local Post Office or organise a re-delivery.

If you are having trouble locating your parcel please contact us

Our online store accesses stock from multiple warehouses which may result in separate deliveries. Rest assured, in the case that your full order is dispatched from more than one warehouse, you will, of course, receive corresponding tracking numbers! Please note, delivery times may vary depending on where your product has been shipped from.

Safe Drop is an option that New Zealand Post offers customers to have their parcel dropped off at a location of their choosing - similar to an 'authority to leave'.
Whilst we require a signature for all deliveries, customers are able to request a safe drop directly through New Zealand Post's MyPost app.
It is important to note, if a safedrop is requested, Hype DC is not liable for any missing or damaged items.

Click to go to our Contact Us page which has all our details.

1 Hour Click and Collect

Place a Click & Collect order during store opening hours and you will receive your collection email within 1 hour! Click here for more information.

Add the product(s) to your cart and follow through to the checkout! Once you enter your details, there will be a field where you can select to "Click and Collect" - simply enter your postcode and our system will locate any store in your vicinity that has the stock available for your Click and Collect order.

Unfortunately, this means that your local Hype DC store does not of your size available. Never fear though, you can still opt to have it shipped directly to your nominated delivery address!

You will receive an email from us as soon as our in-store team are ready for you to collect your order.

When heading in-store, please have your Hype DC Invoice (attached in your Order Confirmation email) and present the team with valid identification.

Of course! Please note, they must provide your Hype DC invoice alongside proof of identification of both the collector and the original customer.

It is best practice to pick up your order as soon as it is available however, we understand life gets busy! In extreme circumstances, you will have up to 21 days to pick you order up from your selected store.